skype: downunderaustralia
 +61 (0)2 8005-7111
Please email as our prefered option

Mon to Sat 10am - 6pm
Sydney - Australia

Some of our competitors will try and sell you Australian tours where their business is run from somewhere else in the world on a computer! Is an Australian travel company operating since 1999. We are a small business fully Australian owned and operated situated in Sydney with Industry trained local staff and accredited travel management making an experienced team. Our first retail shop was established in Kings Cross in 1999 recently our agency has now moved to online travel to offer our clients the cheapest and competitive deals.


TERMS and CONDITIONS terms & conditions
Cancellation fee:
If cancelled outside the 30 day period - 25% Fee of the Gross amount - deposit is non refundable
If cancelled within 30 days of departure - 100% Fee of the Gross amount - deposit is non refundable

If cancelled on the day or no show - 100% Fee of the Gross amount - deposit is non refundable

We advise all clients to be covered with Travel Insurance.

Conditions: The company issuing this ticket does not hold itself responsible for any loss or accident that might be occasioned to the holder thereof, or loss, damage or theft of any description through any delay or by any mishap or due to whether conditions or natural disasters. Availability and prices may change without notice and the terms and conditions of each company may also apply. All tickets are non transferable.
Open dated tickets need to be booked direct with the company subject to availability.


Premier Motor Service Terms & Conditions will also apply - Premier Motor Service operates a live manifest, which may mean that you are booking a client onto a service that has already departed the origin. A message will display on the E-ticket if you need to contact 13 34 10 for confirmation. This message also shows on the sectors where the service has departed. Upon calling 13 34 10 you will receive a confirmation number from the consultant and they will advise the driver of this passengers details. It is important to note that Premier Motor Service will use it best endeavours to contact the driver at the time of confirmation, however passengers booking close to departure should be aware that it is not always possible to do so and can result in passengers being missed. Passengers should be at the stop, visible to the driver at least 20 minutes prior.

  • Refunds:-
    • 20% cancellation fee applicable if cancelled after ticket is purchased
    • 50% cancellation fee applicable if cancelled within twenty-four (24) hours of departure
    • Special discounted fares – NO REFUND
    • Failure to load or cancel six (6) hours before departure – NO REFUND
    • Bookings cannot be altered within 6 hours of departure
    • Cancellation of a bus pass – NO REFUND
  • Conditions of carriage are listed on the passenger ticket, please read them carefully.
  • Whilst every effort is made to maintain our timetabled services, no responsibility can be taken for cancelled services, missed connections or accommodation costs incurred due to unforeseen circumstances such as highway flooding or closure, traffic delays or mechanical problems.
  • All reservations are to be confirmed 24 hours before departure.
  • Children between the ages of 10 and 12 years must be accompanied by an adult. Children over the age of 10 must be approved by a Manager.
  • Managers and drivers reserve the right to refuse travel.
  • Excess luggage will incur a fee of $10 per bag in excess of 1 bag. These suitcases must not exceed 20kg in weight. A small bag may be carried inside the coach.
  • Passengers must check in 30 minutes prior to departure. If you do not check in within these terms, Premier Motor Service reserves the right to resell your seat.
  • Photo identification in the form of a licence or passport must be produced at check in.

    Open dated tickets need to be booked direct with the bus company subject to availability.


Tongarra, New Horizon, Clipper whitsunday cruise terms & conditions will also apply:
*you can change the date free of charge as long as you do this more than 21
days before departure otherwise a $30 fee is charged within 21 days to 72 hours.

Open dated tickets need to be booked direct with the tour company subject to availability.

*Extra costs (paid on the day of the tour)
$90pp Fraser Island tagalong package Rtn Ferry, Nat Park fees, Insurance & Camping Permits.
$65pp Whitsunday Tongarra, Prima, Clipper & New Horizon cruises; Admin & EMC & stinger suit
$15pp Cairns reef cruise  reef tax
$30ppd Rafting Admin & Levy's
$25pp Ayers rock Nat park fees
$60pp Learn to Dive Course Medical (unless already have a doctors certificarte) & $40 Reef tax.